Terms of Service

Ignited Trades is a software platform that helps trade businesses train their teams, organize company knowledge, and run day-to-day operations. Features may include training and curriculum tools, a knowledge base and AI assistant, and configurable business tools. We may add, change, or remove features over time.

You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for the information you provide, for all activity under your account, and for keeping your login credentials secure.

An administrator of a business account may invite team members, assign roles, and access, manage, and remove content and data within that business account. If you join a business account created by your employer or another organization, that organization controls the account and the data within it, and you should direct account and data questions to them.

• Paid plans are billed on a recurring subscription basis — monthly or annually, depending on the billing period you choose — at the price shown at checkout. Your subscription automatically renews for successive billing periods (each month or year) until canceled.
• New accounts may begin with a free trial (currently 30 days). A valid payment method is required to start the trial. Unless you cancel before the trial ends, your paid subscription begins automatically and your payment method is charged the plan price at the end of the trial — for annual plans, this is the full annual amount. You can cancel anytime during the trial from your account to avoid being charged.
• Payments are processed by our third-party payment processor, Stripe. By subscribing, you authorize us and Stripe to charge your payment method for the applicable fees, including any taxes. We do not store your full card number; it is handled by Stripe.
• Fees are stated exclusive of taxes. You are responsible for any sales, use, VAT, or similar taxes, other than taxes based on our net income.
• You can cancel at any time from your account or by contacting us. Cancellation takes effect at the end of the current billing period. Except where required by law, fees already paid are non-refundable, and we do not provide refunds or credits for partial periods, unused features, or downgrades.
• We may change plan features and pricing. If we change the recurring price of your plan, we will give you advance notice, and the change takes effect on your next renewal. Continuing to use the Service after a price change takes effect means you accept the new price.
• If a payment fails, we may retry the charge, suspend paid features, or downgrade your account until payment is resolved.

You and your organization retain ownership of the documents, text, images, records, and other content you submit to the Service (your "Content"). You grant us a worldwide, non-exclusive license to host, store, copy, process, transmit, and display your Content solely as needed to operate, secure, and provide the Service to you, including through the third-party providers described in Section 9 and in our Privacy Policy.

You are responsible for your Content and for having the rights and permissions necessary to submit it, including any information about your employees, customers, or other individuals. You must not submit Content that is unlawful, infringing, or that you are not authorized to share.

Some features use artificial intelligence, including third-party AI models, to generate responses, summaries, drafts, and other outputs based on the information you provide. AI outputs may be inaccurate, incomplete, or unsuitable for your situation.

AI outputs are provided for your convenience only and are not professional, legal, financial, safety, or compliance advice. You are responsible for reviewing and verifying any output before relying on or acting on it. Do not submit information to AI features that you do not have the right to share.

You agree not to:

• Use the Service in violation of any law or the rights of others;
• Upload malware, or attempt to disrupt, overload, probe, or gain unauthorized access to the Service or its systems;
• Reverse engineer, resell, or provide the Service to third parties except as expressly permitted;
• Use the Service to store or transmit content that is unlawful, harassing, or infringing; or
• Misuse AI features to generate unlawful, harmful, or deceptive content.

The Service, including its software, design, and content we provide (excluding your Content), is owned by us or our licensors and is protected by law. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription, subject to these Terms. If you send us feedback or suggestions, you grant us a royalty-free license to use them without restriction.

We rely on third-party providers to operate the Service, including Google Firebase and Google Cloud (hosting, database, file storage, and authentication), Stripe (payment processing), and AI providers such as Anthropic and Voyage AI (AI processing and search). Your use of the Service may be subject to those providers' terms, and we are not responsible for their services.

The Service is provided "AS IS" and "AS AVAILABLE," without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any content or AI output will be accurate or reliable.

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or relating to the Service. Our total liability for any claim relating to the Service will not exceed the amount you paid us for the Service in the twelve (12) months before the event giving rise to the claim.

You agree to indemnify and hold us harmless from claims, damages, and expenses (including reasonable legal fees) arising out of your Content, your use of the Service, or your violation of these Terms or the rights of others.

You may stop using the Service and cancel at any time. We may suspend or terminate your access if you violate these Terms, fail to pay, or if we reasonably need to protect the Service or others. On termination, your right to use the Service ends. We may delete your Content after a reasonable period; contact us if you need to export your data.

We may modify the Service or these Terms from time to time. If we make material changes to these Terms, we will update the date above and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect means you accept the updated Terms.

These Terms are governed by the laws of the State of Oregon, without regard to its conflict-of-laws rules. You agree to the exclusive jurisdiction of the state and federal courts located in Oregon for any dispute that is not subject to other agreed dispute-resolution terms.

Questions about these Terms? Contact us at support@ignitedtrades.com.