Support
We're here to help you and your team get the most out of Ignited Trades.
Contact us
Email our support team and we'll get back to you, typically within one business day.
support@ignitedtrades.comQuick answers
How do I sign in?
Use the account your company set up on Ignited Trades. You can sign in on the iOS app or on the web at ignitedtrades.com/app. Your login and data are the same in both places.
How do employees join their company?
Ask an admin at your company for your Company ID or an email invite. In the app, choose "Joining a company? Enter your Company ID," and your request goes to an admin for approval.
I forgot my password.
On the sign-in screen, use Forgot password? to get a reset email. If you don't receive it, check your spam folder or contact us and we'll help.
How does billing work?
Ignited Trades is a subscription for businesses. A business owner or admin subscribes on the web, and every employee is included — seats are never counted. Admins can update the plan, payment method, or cancel anytime from Manage billing on the Home screen.
How do I add or remove team members?
Admins manage the team from the Team tab — invite by email or share your Company ID, approve join requests, and remove members.
Is my company's data private?
Your content lives in your company's private account and is only visible to your team. See our Privacy Policy for details on how data is stored and handled.
Still need a hand? Email support@ignitedtrades.com. See also our Terms and Privacy Policy.