Privacy Policy

• Account and profile information: business name, your name, email address, optional phone number, role, and profile photo.
• Content you provide: documents and files you upload, training and curriculum materials, knowledge entries, standard operating procedures, tool and metrics records, time-off and benefits information you enter, and messages you send to the AI assistant.
• Photos: pictures you take or upload in the app, such as job photos, Site Walk photos (and any marked-up copies), knowledge base photos, and your profile photo.
• Audio recordings and dictation: when you record a Site Walk, we record audio from your device's microphone until you tap Finish, including while your phone is locked. When you tap a microphone button to dictate, your speech is turned into text as you talk. See section 4.
• Messages: if your company uses Messages (team chat), the messages and photos you send, the conversations you're in, your read position and notification settings, reports you make and people you block, and an iPhone notification token for message alerts. Edited and deleted message text is kept on our servers and isn't shown in the app. See our Messages policy at ignitedtrades.com/messages-policy.
• Job information from ServiceTitan: if your business connects ServiceTitan, we read job, appointment, and customer details from it when you look up a job. See section 5.
• Pay information from ServiceTitan: if your business turns on Pay, we read each team member's clock-in and clock-out records, meal breaks, hours, overtime, time off, pay periods, pay rate, and gross pay as calculated by your business's ServiceTitan payroll. See section 5.
• Billing information: subscription plan and status, and billing identifiers from our payment processor. Payment card details are collected and processed by Stripe; we do not receive or store your full card number.
• Usage and device information: log data such as IP address, device and browser type, pages and features used, and timestamps.
• Notification tokens: identifiers used to deliver push notifications to your device, for example to tell you a Site Walk note is ready to review or that a request needs your approval. You can turn notifications off in your device settings at any time.
• Cookies and local storage: used to keep you signed in and to operate the Service.

• To provide, maintain, and secure the Service and your account;
• To power features you request, including AI-generated responses and search over your content, turning speech into text, and writing job notes from Site Walks;
• To process subscriptions and payments;
• To communicate with you, including account, support, and service messages, and to send push notifications;
• To monitor, troubleshoot, and improve the Service and prevent abuse; and
• To comply with legal obligations and enforce our terms.

When you use AI features, the relevant content you provide is sent to third-party AI providers to generate the output or search results you request: Anthropic (Claude) writes answers, drafts, summaries, Site Walk notes, and photo captions, and cleans up text when you tap Polish; Voyage AI powers search over your company's knowledge base; and AssemblyAI turns speech into text (see section 4). We use these providers only to deliver the features you use.

We do not sell your content, and we do not use your business content to train our own models. Under our agreements with these AI providers, your content is processed to deliver the requested output and is not used by them to train their models.

• Site Walk: the recording is uploaded to our servers and sent to AssemblyAI to be transcribed. As soon as the transcript comes back, we ask AssemblyAI to delete its copy. We delete the Site Walk audio from our servers 30 days after the note is sent, or 60 days after the walk was last worked on if it is never sent. The transcript, the photos, and the note are kept with the walk; see section 8.
• Dictation in job notes: while you dictate, audio streams to AssemblyAI to be turned into text and is not saved by us. Only the text ends up in your note. Dictation stops after 10 minutes, after a minute of silence, or when you leave the app.
• Other microphone buttons (for example the company assistant, knowledge base entries, and interviews) use the speech recognition built into your device or browser, which may be provided by Apple or Google. We receive only the text.
• We only use the microphone after you start a recording or tap a microphone button. Your device shows that the microphone is on while it is in use.

ServiceTitan is used only by businesses that connect their own ServiceTitan account, and only by the people that business allows. We read job, appointment, and customer details from ServiceTitan when you look up or open a job, and we don't keep a copy of them, apart from short caches: an attachment you open is kept for up to 24 hours, and a photo waiting to be sent is kept for up to 7 days if sending fails. When you add a note, a photo, or a Site Walk note to a job, we send it to ServiceTitan and keep a record of what was sent and when, so your business can see its history. Your business's ServiceTitan credentials are stored encrypted and are never shown in the apps.

Pay.If your business turns on Pay, we read pay information from your business's ServiceTitan payroll (clock records, meal breaks, hours, overtime, time off, pay periods, pay rates, and gross pay) and keep each person's hours and pay by pay period. Each person sees only their own pay; the account owner and the people the owner allows to run payroll can see everyone's. When your business sends pay statements for review, we keep each statement, its earlier versions, and each person's approvals and audit requests. When someone who runs payroll fixes an audit from Ignited Trades, the correction (a clock-record change or a payroll adjustment) is sent to your business's ServiceTitan, and we record who made it and when. If your business uses profit share, it is set up and calculated in Ignited Trades: we keep each program (its tiers, who is in it, and the pool) and each person's share. Each person sees only their own share; the account owner and the people the owner allows to manage profit share can see everyone's.

We do not sell your personal information. We share information only as described here:

• Service providers (subprocessors) that help us operate the Service, including Google Firebase and Google Cloud (hosting, database, file storage, and authentication), Stripe (payment processing), Anthropic (Claude) and Voyage AI (AI processing), AssemblyAI (speech-to-text), Resend (account and invitation email), and Apple and Google (push notification delivery);
• ServiceTitan, for businesses that connect it: notes, photos, and Site Walk notes your team chooses to send to a job, and clock-record corrections and payroll adjustments that a person who runs payroll confirms;
• Within your business account: administrators and, where applicable, team members of your business may access content and data in that account according to their roles. Messages is the exception: only the people in a conversation can read it — your company's owner and managers can't read conversations they aren't in — except that a message someone reports (its text and photos) is shared with your company's owner and managers for review;
• Legal and safety: when we believe disclosure is required by law or legal process, or is necessary to protect the rights, property, or safety of Ignited Trades, our users, or the public; and
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.

The Service is hosted on Google Cloud and Firebase infrastructure, primarily in the United States. Access to your business data is scoped per business and enforced through authentication and server-side security rules. We use encryption in transit and apply reasonable administrative, technical, and organizational safeguards to protect your information.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your login credentials confidential.

We retain your information for as long as your account is active and as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. Site Walk audio is deleted on the schedule in section 4. Messages stay in their conversations until your company deletes its account; edited and deleted message text, and copies of reported messages, are kept on our servers for your company's records. When you close your account or request deletion, we will delete or de-identify your information within a reasonable period, except where we are required or permitted to retain it. Residual copies may persist in backups for a limited time.

When a business deletes its whole Ignited Trades account, we delete every member's account and all of the business's data and files, and cancel its subscription.

Depending on your location, you may have rights to access, correct, delete, or export your personal information, or to object to or restrict certain processing. You can update much of your information in the app, and you can exercise these rights by contacting us. We will respond as required by applicable law.

Deleting your account

You can delete your own account at any time: on the web, go to Account, then Profile, then Delete my account; in the iPhone app, go to Account, then Delete my account. We then delete your sign-in, your profile and photo, your private items (such as your assistant chats, personal files, benefit details, time-off requests, drafts, and Site Walks, including their audio, transcripts, and photos), and your saved settings. Work you created for your company, such as courses, procedures, knowledge entries, and notes already sent to ServiceTitan, stays with the company and is shown as written by "Former member." Records your company needs to keep, such as apprenticeship hours that were signed off, stay with the company without your name. If you signed off someone else's apprenticeship hours, that sign-off (your name and signature) stays on their record.

If you own the company, you can't delete just your own account while the company exists. You can first transfer ownership to a co-owner (Account, then Manage Team), after which you can delete your own account, or delete the whole company account in Account, then Profile, on the web, which deletes everyone's data. Co-owners can delete their own accounts at any time.

If you are an employee or member of a business account, please direct these requests to your organization, which controls that account.

The Service is intended for businesses and is not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate steps.

If you access the Service from outside the United States, you understand that your information may be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your country.

We may update this Privacy Policy from time to time. If we make material changes, we will update the date above and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect means you accept the updated Policy.

Questions about this Policy or your information? Contact us at support@ignitedtrades.com.